Refund Policy

Credit purchases are virtual goods and are generally non-refundable after successful payment. Please confirm your chosen credit package and amount before purchasing.

If you encounter system errors such as duplicate charges or credits not arriving in your account, please contact us by email within 7 days of the charge. After verification, we will issue a refund or re-issue the credits.

Free credits granted at registration cannot be redeemed for cash and are not refundable.

If your credits are incorrectly deducted due to a UnitPic service outage, we will re-issue the corresponding credits after verification.

To request a refund, please send an email to support@unitpic.com, with your order details and a description of the issue.